Innovation Award Winner - Accessories Award

FAQ

FAQ

what is caipora?

Caipora is an independent British online boutique that celebrates unique and ethical designer jewellery creations. Each individual piece of jewellery explores the well balanced relationship between humans, beauty and nature, both in material and form.

The name Caipora is synonymous with environmental responsibility, too – it is an entity of indigenous Tupi-Guarani mythology of Brazil, and means ‘the forest protector’.

Caipora Jewellery is the first accessories label to win the Ethical Fashion Forum Innovation Award, in 2011.
This award aims to inspire, encourage and celebrate young brands and designers who create benefits for people, society and the environment. Some of the judges includes – Dolly Jones [Vogue.com], Alina Raetsep [Six Magazine], Diana Verde Nieto [PositiveLuxury.com], Debra Hepburn [Young British Designers], Orsola De Castro [From Somewhere and Estethica Curator], among other great and inspirational professionals.

 

 

who founded caipora?

Caipora was founded by Zel Albuquerque.

Zel holds a Business degree and is specialized in branding and strategic marketing. Brazilian born, she has settled in Britain over a decade ago and has spent the last couple of years researching and growing their ethical designer collections.
Combining the best of British quirky personality & elegant style with the passion & vibrancy of Brazil, Zel is responsible for sourcing and consulting handpicked talented designers & artisans alike, supporting each new creation to maintain & embrace sustainability principles, and strive towards a better relationship between nature and ourselves.

Zel has been part of the 2012 and 2013 SOURCE Awards judges, which includes highly influential sector leaders, experts and high profile figures, such as Hilary Alexander, Baroness Lola Young, Mandi Lennard, Orsola de Castro…click here for more details and profiles.

 

where can I find information about materials?

Each new design creation presents you a different material, being them, most of the time – raw, natural, up-cycled, or recycled. Details about our selected materials are presented in most pieces,  following the tab  “description, materials, care, delivery, did you know?”.

You can also find a general materials information clicking here.

 

 

can I buy a gift card?

Gift cards are available to purchase for any amount. To order a gift card please click here.

 

 

do you deliver world wide?

Yes. You can order from any country in the world.
Find out about shipping & return details here.
If you would like to order a temporary out of stock piece, have any question or would like a special delivery system, please contact subject “Delivery” and our friendly team will be delighted to help you.

 

 

how should I care of my new piece?

Each selected material may require a different care.

You can check materials details and individual care suggestions through each selected piece, following its tab- “description, materials, care, delivery, did you know?”.

General suggestion, valid for all jewellery pieces:

JEWELLERY CARE – avoid over exposure to sunlight, avoid direct contact with water and chemicals, store your piece in a well ventilated area and remove it before sleeping. Please remember some our jewellery may contain small parts and are not suitable for children.

 

how do i redeem a discount with a coupon code?

Your coupon code can be entered upon check out to redeem special discount. There are few ways you will receive a special discount, such as – 10% off on your first order, £30.00 off on your Birthday [*], 15% off code by suggesting a friend, Facebook/ Twitter exclusive codes, leaflets and general special occasions.
The best way to don’t miss out and treat yourself is joining the conversation through our social media channels and newsletter.
Get further details here.

 

how to I track my order?

Once you have placed your order you will receive an email confirming this has been processed and state all relevant shipping details. For general shipping details you can check here or contact us.

 

how do I find my ring size?

For measuring details and suggestions click here.

 

do you have a shop?

Contact us here and get to know your nearest stockist. Please make sure to mention your post code and which range you are after.

We also frequently have pop up shops and jewellery parties around Essex/ London area. If you would like to find out more about them, please email our customer service at hello@caipora.co.uk, subject “Next Events”.

You can have VIP private shopping service where one of our top stylists can visit your home, office or hotel with our jewellery box containing a selection of jewellery for you to buy. If you would like to book or find out more about this service please email hello@caipora.co.uk

 

do you make bespoke jewellery?

Yes, we can make bespoke jewellery. These appointments can be made via customer service subject – bespoke jewellery.
You may also be interested to learn more about SO.U.L new slow fashion concept clicking here.

 

 

I have no debit/credit card. Can I still order through Caipora’s website?

If you have no debit/credit card OR wish to order offline, please contact us and let us know which jewellery piece[s] you would like to buy. Please remember to provide your full contact details and we will get back to you with a very easy solution.

 

 

Can I return or exchange a jewellery piece?

We want all our customers to be overjoyed with their purchases from Caipora. By accepting returns, we hope to ensure this is the case. You can return an item for any reason, as long as it is in original condition or haven’t been customised specially for you.
Returned items must be unused, in their original condition, in their original box, and must be post-marked within 5 days of receipt. Items must be packaged to prevent damage on the return voyage. Shipping costs are non-refundable.
For further details please click here.